Refund Policy

1. Returns & Refunds Overview

We want you to love your Magnetic Lash Kit! If you’re not completely satisfied with your purchase, we offer a 30-day money-back guarantee on all unused, unopened products.

2. Eligibility for Refunds

To be eligible for a refund, your item must meet the following conditions:

  • Unused and Unopened: The product must be in its original packaging with all tags and seals intact.
  • Within 30 Days: The return request must be made within 30 days of the delivery date.
  • Proof of Purchase: A valid receipt or order number is required.

3. Non-Refundable Items

The following items are not eligible for refunds:

  • Products that have been used, opened, or damaged after delivery.
  • Gift cards or promotional items.
  • Shipping costs (unless the return is due to an error on our part).

4. How to Initiate a Return

To start a return, follow these steps:

  1. Contact Us: Email us at [support@magneticlashluxe.com] with your order number and reason for return.
  2. Wait for Approval: We’ll review your request and provide a Return Authorization Number (RAN) if approved.
  3. Ship the Item: Send the product back to us at the address provided, along with the RAN.

5. Return Shipping

Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

Recommended Carrier: We recommend using a trackable shipping service to ensure your return is received.

6. Refund Process

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

  • Approved Refunds: Refunds will be processed within 5-7 business days and issued to the original payment method.
  • Refund Timing: Depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to appear in your account.

7. Exchanges

We currently do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.

8. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [support@magneticlashluxe.com]. We’ll provide a prepaid return label and send a replacement at no additional cost.

9. Contact Us

If you have any questions about our Refund Policy, feel free to reach out:

  • Email: [support@magneticlashluxe.com]
  • Phone: [Your Phone Number]
  • Business Hours: Monday to Friday, 9 AM to 5 PM [Your Time Zone].

Why This Policy Works

  • Clarity: Clearly outlines eligibility, process, and timelines for refunds.
  • Fairness: Offers a 30-day money-back guarantee while protecting against misuse.
  • Customer Support: Provides multiple ways for customers to get help.